JC
Jonathan C

1 reviews | Active since Mar 2019

11 Mar 2019, 19:56

Very bad experiences, no communication. Avoid.

I had endless problems signing up for a vodacom fibre account. I was already busy trying to cancel my order so that I can continue to order from someone else when the sales person convinced me to hold on just a bit so that it can be activated. When it eventually was, I only got a maximum of 25mbps down and 3mbps up (this is on a 50/50 connection). When I explained this to them, they said they're system said it was 50/50 and wasn't interested in looking further into it. I got frustrated with this and asked them to cancel this service later on on the first day I got the service because it's completely frustrating and I have better things to do than hassle over my internet connection.

I still haven't heared ANYTHING back from them and my connection is still broken. (vodacom *** ********** 01). I would really even be ok if my connection is cancelled and I pay pro-rata even though I didn't even get the service I paid for.

I can firmly say avoid vodacom as a fibre ISP at all costs, life is too short to have to deal with all these kinds of problems that even small companies get right these days.

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2019, 06:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,