RV
Rudi V

1 reviews | Active since Feb 2017

22 Feb 2017, 15:55

Very Bad experience

<p>I have tried phone vodacom several times spending hours on the phone for 3 days in a row, i even send them a email to vodacom online admin department wich issued a ticket and still have not found a solution to my problem. I feel this is very unprofessional, nobody at vodacom seems to know what they are doing, because every agent that i speak to transfers me to a diffrent agent, where i get cut of and need to call them back and explain my story over and over again. I even speak to a supervisor who where unable to tell me what to do. Is this what Vodacom call a first class network provider, Very SAD ....</p>

0
Replies (1)
Vodacom
Vodacom's reply23 Feb 2017, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,