Very bad

I am disappointed with the lack of communication regarding my Vodacom refund request.

I mistakenly made an overpayment to my Vodacom account and immediately contacted Vodacom to request a refund. I submitted all the required documents requested by the refund team, including proof of payment and proof of account, but I have still not received meaningful feedback or an update on the progress of my refund.

As a paying customer, I expected better communication and assistance regarding this matter. I understand that refund processes may take time, but keeping customers updated is important.

I kindly request Vodacom to urgently provide feedback on the status of my refund request and assist in resolving this matter as soon as possible.