****VERY BAD CUSTOMER SERVICE******VOUCHER UPGRADE NIGHTMARE******

elite mobile (contracting for vodacom )***** upgrade voucher nightmare ******** so on 23 July 2020 i called ********** and ended up by elite mobile to cancel one of my vodacom contracts that i do not use as i have 5 vodacom contracts.

then the agent tried to retain me as a "valued "customer and promised me that if i keep this number and upgrade the contract he will reduce my monthly bill and give me a shopping voucher that i can redeem at 5 different stores of one choice.

then i said ok and let him upgrade my contract with bitter sadness today looking back on this decision.

so he then upgraded 2 of my contracts and promised me 2 x vouchers that i will receive then on the 15 august 2020. time passed and the 15th came and nothing happens on the 17th, i called and by hell i could not get hold of the agent up to today that i have spoken to on that day and spoke to a different agent and they told me that i will receive my vouchers during the week of the 17th. so time went by and on the 25th i called again and ask what is the status of my vouchers. they then told me that there is a technical delay in issuing the vouchers and i will receive the vouchers on the 30th.

time passed and nothing happens.

so now this is becoming a big problem for me as i have since then on the 1st called then every day and ask what is going on and they keep on telling me that there is a technical issue with the vouchers and i must just keep a lookout to see when i will receive the sms with the vouchers and every day they have a new story and keep on delaying the process and they do not deliver on any promise. on the 4th they said i will get the sms that same day...and nothing happen again,today i called again -now the agent said that i will may be getting the vouchers on next week Friday the 11th September.

how long will this **** go on.this is costing me time to follow up and to their work for them as to they never calls you back even if the said they have escalated the queries and spoken to their team leaders .

so people , if you reed this and you end up by elite mobile ,please be careful of what you do and do not listen to their empty promise and sales talk.

they are giving vodacom a bad name and vodacom are losing customers. at the end of my 5 vodacom contracts i will move over to new supplier as well due to this.

new update today.....now on the 14th September 2020 after contacting them every day they still have a story about waiting for vodacom feedback and my issue was escalated . but at the end of the day they still playing for time because they don't know what they are doing.

this is very bad from vodacom to allow their contractors to handle their customers this way.

VERY BAD SERVICE.....vodacom ,please step up and save your customers.