Very bad customer services

I have loaded 2 SMS bundles on 2 different numbers on the 30th of November, while still having SMSe left on the current bundles active at that time, which would have expired on the 1st of December. However, on the 1st of December I noticed that the SMS bundles loaded the previous day is not showing up on my account on both numbers. I then emailed Vodacom telling them about the problem. They did came back to me informing me that it was due to a technical fault and that they have loaded both numbers with an SMS bundle. However, when I checked my balances, I couldn't see that the SMS bundles were loaded. Long story short, after many email exchanges with Vodacom customer care and Vodacom eShop support, they keep on apologising for the inconvenience and just tell me a SMS bundle was loaded, even after I told them I cannot see the bundles appearing on my balances. As of today, those SMS bundles are still missing in action.