Very bad Customer service when logging a complaint about constant dropped calls

<p>Since early Jan 2017 we experience a very high rate of dropped calls. The first time someone phone us they get a "User Busy" message, no connection was made. People then wait only to get the same response a couple of minutes later.</p> <p>I now has worked out that if the person phone directly again the connect then gets established. Not everybody knows to phone again... </p> <p>We also received an SMS from yourself (VODACOM) stating that you see we experience many dropped calls. In return you gave us free minutes. So you do know of this problem! Can you please solve the issue at hand!</p> <p> </p> <p>The customer service we experience making two calls informing you about this problem is SHOCKING!</p> <p>The first lady was helpful, even phoned us back, then promised to phone again later that night, which never happened. So this morning we still experience the same problem.</p> <p> </p> <p>I then phoned again. Person that helped me was Kaya. The reference # 1/5 ********** 50813. At first she did not want to give a reference #. She then told me she phoned the number in question and managed to make a connection first time. She clearly did not want to help me any further. She decided this is not really a problem. Please listen to the call and see how she handles a paying customer, can I say it again "PAYING CUSTOMER". Please tell her that I will remember this when we are due for an upgrade. Kaya has given me enough to decide otherwise next time, thank you!</p> <p> </p> <p>Please attend to this dropped call problem. This is an issue. It affects my wife in her work duties since "PAYING" customers are unable to speak to her.</p> <p> </p> <p> </p> <p> </p>