VERY BAD CUSTOMER SERVICE, I REGRAS TAKING CONTACT WITH VODACOM- CANCELLATION DIVISION

FIRST PART

I struggled to get a good explanation on the early collection quotes that they were sent to me to pay to cancel all contracts I have with them; it took almost 2 weeks of calling them trying to get the quote and I received different explanations from different consultants☹

SECOND PART – WORSER PART FORM CANCELLATION DEPARTMENT

After I struggled to get early cancelation quotes, on 4th March 2022 I finally received the quotes and decided to pay the quote the same day which was on 4th March 2022 to one on their store and I send all my POPs and supporting documents to the email they indicated on the documents and I told them to cancel all contact I have with them, to date, no one is giving clear answer why are they not canceling the contracts, I have been calling them nonstop from the 4 March 2022 and I get different answers from their consultants and I was told that it will only take 72 hours for the contracts to be cancelled.

On 4TH March 2022 I asked them to send me the voice recordings of the communication I had with the consultant that helped me with early cancellation quotes, 3 days after I received SMS telling me that my ticket is closed "Ref ***" but no one called to tell me on when and where can I get those recordings ☹

THEY ARE VERY QUICK TO OPEN CONTRACTS BUT TO CANCEL THEM IS A STRUGGLE

TAKE VODACOM CONTRACTS ON YOUR RISK ☹