Very bad customer service from Vodacom Fiber suport

I had very very bad customer service from the Vodacom fiber support department. I phoned on the 27th of May to find out what is the process to do a relocation on my fiber line. The agent said we take the router plug it in at the new address and give them a call and should be connected within 24hrs. All good on the 16th of June we moved into the new house plugin the router and phoned the Vodacom Fiber Support, and then got the disappointing news that this is not how it works and the process can take up to 30 days. Oky so disappointed went through the process with another sales agent who said he will try and expedite the process. I will receive an email for approval by Monday the 20th. Monday the 20th I phoned as I still have not received the email. The sales agent put me through to the manager who said she will phone me back as she needed to investigate why I have not received the email (Which never happened). Tuesday the 21st I tried to follow up when I was told the manager are on a call and will phone me back. Wednesday the 22nd phoned again to find out what is happening with my relocation. The agent looked into the request and found that the request are not complete, we completed the request and I approved the request that I received via email while I was on the phone with the sales agent. All good should not take log to get my fiber relocated. On the 23de phoned to find out when can we expect the fiber to be relocated and was told that the application was declined was transferred from department to department and ended up back at the support department. I asked to speak to the manager and was put through to Nohlahla Khumalo. She was unable to resolve the issue and refused to put me through to her manager and also refused to give me any contact information. She said that she makes the final decisions in her department. At the end I was told by this lady that I have to cancel my fiber account with Vodacom which can take up to 30 days and then reapply for fiber by Vodacom. So my fiber account is now cancelled and most probably will newer in my life take anything through Vodacom again.