Very bad customer service from VODACOM CUSTOMER SERVICE
<p>On Tuesday i when online to do my upgrade of my mobile contract, everything went perfect got confirmation email with refrence number and all so on Wednesday aroun +/- 11.00 i still havent received any feedback from Vodacom regarding my grade so i though let me just give them a buzz to make sure everything is in order and that i will get my phone because they advertise one day delivery on their website, so i got put thru and put thru and hold so eventually i spoke a sales lady that said there is nothing on their side to show that i did the upgrade and that their was some sort of error with the online upgrade i have done, so she asked me if she can assist me so very shocked and not happy and said yes, she mentioned a different package than what i want so i said it is fine and when i asked her when i will receive my phone she mentioned that i will only now becontacted my an agent to do the upgrade and then the phone will be delivered so i asked her about the next day delivery offer they advertise online and she said that is is only available online or i must go to a Vodacom shop to get it, so i asked her to cancel and then i will rather do it online but can she confirm that if i do it online it will go thru and not get cancelled again like the first one and she could not answer me at all! i then went online to try do my update from there and it does not allow me to do so, so i called again and got told that the upgrade department will call me i am in the que i asked when and no one could answer me, i then got a call from Vodacom and i told the guy i would like to know where i stand and when will some one beable to assist me he then he put the call on hold and unknowingly someone else picked up which had no telephone manners and ZERO feelings for the customer and i burst out in tears they way she spoke to me felt like i asked the world from her, then i got a call again from Vodacom and i was still emotinal and crying and i told the guy i want an answer someone needs to tell me what is going on with my upgrade and the phone died later yesterday i got another call and he said "het jy gekalmeer kan ek nou met jou praat" !!!! i only want my upgrade done what is so difficult to have some respect for the customer, i only want an answer! up until know i still dont know where i stand and if i ever going to get my new phone, i had no feedback from Vodacom what so ever</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Another day has passed with out hearing from Vodacom! What must i do to get my mobile contract upgraded, i have been a Vodacom customer for over 10 years i have not missed a month paying them but this is the customer service i get! Again today it was proven that Vodacom does NOT care about their customers it clearly shows that they DO NOT need my loyal business any longer! i am so disappointed in Vodacom after more than 10 years of being my mobile supplier service i am affraid to say that i am despritely considering to change, not that i want because it is a inconviniance for me as customer, but they leave me with no other option than to move my business else were, where they want to assist customers! it will be very sad because i have always been a proud customer of Vodacom!
Another day has passed with out hearing from Vodacom! What must i do to get my mobile contract upgraded, i have been a Vodacom customer for over 10 years i have not missed a month paying them but this is the customer service i get! Again today it was proven that Vodacom does NOT care about their customers it clearly shows that they DO NOT need my loyal business any longer! i am so disappointed in Vodacom after more than 10 years of being my mobile supplier service i am affraid to say that i am despritely considering to change, not that i want because it is a inconviniance for me as customer, but they leave me with no other option than to move my business else were, where they want to assist customers! it will be very sad because i have always been a proud customer of Vodacom!
and so i am still awaiting a call from Vodacom!
and so i am still awaiting a call from Vodacom!
Please can anyone assist me with just upgrading my cellphone contract! i am still waiting to be called by customer service since wednesday last week, does anyone at Vodacom care about customer service, what does the word customer service mean to Vodacom, i would LOVE to know! I dont know if i should by now be getting cross or what i should do anymore because no one at Vodacom cares about there customer service it is so bad! But i will still be waiting for "some one" to call me from Vodacom just to upgrade my cell phone contract! I am not sure how long i must still wait but i will bewaiting your call Vodacom!!!!!
Please can anyone assist me with just upgrading my cellphone contract! i am still waiting to be called by customer service since wednesday last week, does anyone at Vodacom care about customer service, what does the word customer service mean to Vodacom, i would LOVE to know! I dont know if i should by now be getting cross or what i should do anymore because no one at Vodacom cares about there customer service it is so bad! But i will still be waiting for "some one" to call me from Vodacom just to upgrade my cell phone contract! I am not sure how long i must still wait but i will bewaiting your call Vodacom!!!!!