VERY BAD customer service at Vodacom cradlestone

I paid R130 at Vodacom 4U cradlestone to transfer apps, videos, photos etc from one phone to another. Afterwards I realized that my airtime (R200) has run out. I phoned the responsible party to explain the situation and his answer was to phone customer service, he can't help me. Customer service checked what had happened to my airtime and confirmed that the IT guy used my airtime instead of vodacom WiFi. I phoned back to discuss the matter and the IT refused to refund me. I said that I was going to report it on hello peter and his response was "mam, do what makes you happy". When I asked what his name was he refused to tell me several times.I phoned customer service again who then put me through to the vodacom shop to speak to the manager to find out that the manager was not present and that the manager would phone me back by the end of the day. Needless to say, I still haven't received a phone call (or my refund).