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clydebreezy C

1 reviews | Active since Oct 2016

21 Oct 2016, 09:26

Very bad customer service and very delayed repair centre... 8 WEEKS without my phone and the waiting continues!!!!!

<p>Ive complained about this about a week ago.. and im still complaining.. 8 weeks i have been without my phone. That already is in breach of the CPA. Ive complained to headoffice today, ive complained to the National Consumer Tribunal, ive complained in Hello Peter, Ive been put on hold for 20 mins. ive spent almost R300.00 in airtime during this period find out whats the delay, and i cant believe this matter isnt serious already?? Is this a joke or what. If you want me as a client and do not want to loose this almost 10 year relationship, you better move your ****s and give me a new phone already because im sick and tired of waiting. Management is ignoring me and with stupid sms's.. i want action!!!! I dont recall you waiting 8 weeks for you to deduct R600.00. So fast to deduct but when it comes to repair and policies, u take your own sweet time!!!!</p> <p> </p> <p>Very Poor service</p>

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team