VERY BAD CUSTOMER SERVICE and ********* upgrades

Good day.

We have had a very very bad experience with Vodacom / Foursquare!!

They called end of Sep 2020 to talk about one of our cellphone contracts ending with 1422 I did not understand the lady and did not give permission to higher our monthly premiums and to upgrade all of our cellphones!!!!!!

We are now paying much more per month and did not even get new cellphones!! In very bad financial times you take advantage of people not understanding what you are selling to enrich yourself!! This is unacceptable - we have tried to call to stop and reverse the deal but are not getting any help or assistance as we apparently only had 14 days.

No paperwork or email of confirmation was send to us?? If someone can please assist as we can not afford to pay these high monthly installments, my husband is a pensioner and the two phones that was also upgraded on higher premiums per months belongs to my sons also not working?? How do you expect us to keep on paying this every month???

If someone can please call me ASAP on *** Contract details JHG TAUTE