Very bad customer service and internet connections

Since 1 Aug I've been battling with a router from an online upgrade, ive done a sim swap and still my line does not connect to the internet, all they say I must wait for the new month, I have over 800 gig data that I cannot use as there I a block on my line that nobody can override.

Pathetic I must say, does computers run the world these days can no human override the system?

The customer service also said today they will phone me within 30 min, it's been more than an hour and no call was received.