Very Bad Customer Service

<p>I phoned in October to cancel my contract and pay all the fees to cancel the contract immediately. I spoke to the consultant who informed me that I will pay a penalty for cancelling the contract which I was happy to pay. They forwarded the quotation which I had to sign and pay the funds over EFT immediately and send back with the proof of payment. I again requested the consultant if that is all the outstanding money and that the debit order will not go through my account anymore. I mailed the documents back and received a confirmation email from the canellations department to inform that the request has been processed. BUT still on the 1st of the Month the debit order went through my account which I disputed and send back as I settled the account. NOW the consultants keep on phoning me to say I owe money!!!!</p> <p>This is unacceptable as I went out of my way to pay the account in full and cancell everything :( </p>