Very Bad customer service

Poor Customer Care and Faulty Fibre Service

Dear Vodacom

I am writing to express my extreme disappointment with the customer care I received today. Despite being a loyal customer and paying my monthly EFT subscription, my husband tried to make arrangements with VODACOM and this Lady was arrogant and unhelpful when trying to resolve an issue. The fibre service has been upgraded to a higher plan because we were told the 50/50 is no longer in use but found out other users are still using it, and when I tried to make arrangements to pay and correct the incorrect reference number, the representative cancelled my line without my consent. As a result, I am now unable to make or receive calls.