Very Bad Customer Service

I was due an upgrade and requested for an upgrade online in January 2021. I did the whole process until i received an SMS to inform me that the item is out of stock and i will be contacted once the stock has arrived and despatched to RAM for deliver. I waited 3 weeks until i had to phone myself to follow up of which the contact agent informed me the order was cancelled due to return of the stock by the courier company. I was not informed thereof and requested to reopen the case and thereafter was informed the stock was no longer available. This was unacceptable because never did any agent contact me or keep me informed of any deliver of stock and RAM as well did not contact me to schedule the deliver date.

I requested Vodacom again for another item to upgrade of which i did yesterday 22/02/2021. I was told by an agent that the stock is available on system and now today i was informed AGAIN! no availability of stock, i phoned in yet again to ask why if i was told there was stock. The agent informed me that they will contact me back immediately but never done so.

I am hugely dissapointed in Vodacom as i have been a customer for 16 years now already and never changed providers. By this i would not consider taking out this contract but have to raise this concern for other customers who want to opt out taking out a contract with Vodacom.