Very bad customer service

I was called by Lance after my previous review and was referred back to the online department which I had a problem with. As per the private reply to me, my query has been resolved. Lance did not give any solution and I just ask to leave the whole issue. I app**** online for another more expensive deal and was approved online ref OLU6461 on 02/12/2020. The confirmation e-mail was never send to me and I contacted the online service again (Shireen) on 09/12/2020. Due to my number being on the "old" system, I was put through to the upgrade department again. I spoke to Johan again and he could not pick u the upgrade. He gave my number to Caryn/Taryn who have access to the old system. 15/12/2020 and still no call.