Very bad customer service

On Monday 30 March 2015 I cancelled my cellphone contract in the Vodashop store, Canal Walk.<br> <br> There has been debit orders going off on my bank account ever since for the family top up account that I cancelled. I had been living abroad and was unable to do it over the phone or email so I specifically went in that day when I was in CT to cancel this contract in person with all my documentation in hand etc.<br> <br> After contacting Vodacom, they sent me the following email:<br> \Please forward us the copy of the signed quote and proof of payment in order for us to escalate the matter to our cancellations division"<br> <br> I cannot believe that they can't locate my cancellation. They should phone Vodashop Canal walk and ask THEM to look at transactions on Monday March 30 2015. My details MUST come up as I signed paperwork and paid a fee. My husband and I spent a considerable amount of time there that day to do this cancellation"