Very bad customer service

have a CAT phone which has given me endless problems.

I was told that software would be updated and the mother board has been replaced, this has been going on for more than 6 months.

I have missed important business calls because my phone dies when there's an incoming call.

The device has been taken in for repairs 4 times, and every single time I have to driver from Soweto to Midrand, I have eventually resorted to contacting CAT SA but have had no joy.

I went to collect my phone on the 15th and the problem is still recurring, this shows absence of customer care. The inability to test the phone before returning has cost me time and money. I am unable to access internet banking because the bank picks up several devices and has since blocked my access.

I have been with you and enjoyed your services until now. CAT has tarnished your reputation and credibility in my eyes.

Please provide me with a device that works.