1 reviews | Active since Aug 2017
Very bad customer service
I done upgrade through Vodacom Upgrade section. I was promised by the consultant that my old handset fee will fall away with my new contract, which did not happen as i got my invoice from Vodacom this month with two handset fees on it. I was promised with this new contract that i would get R150 airtime and 500MB data. I received the R150 airtime and only 250MB data. I have contacted Vodacom several times to have this resolved and was promised by +/- 10 consultants that they will get back to me and up to date no one has come back to me.
VERY UNHAPPY CUSTOMER!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
This query has been resolved.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
This query has been resolved.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian