Very bad customer service

Vodacom is continuously avoiding to assist me in resolving my complaint, they are using all the excuses in the book to avoid assisting me in correcting their mistake, if they go onto the hard drive they will see that it was not the first time that we took photo's under water, the advert show's even now the guy using the phone under water, I do not have a contract with Sony I have the contract with Vodacom, so they must not tell me about what sony is saying, Vodacom advertised that I could take photo's under water, and that is what I did, and I only did what I was doing all the time, I want this phone sorted out, I'm tired of this running around Vodacom will assist me, and they better see that something is done especially with all the inconvenience they have caused me, Lindiwe has a cheek to tell me I must still pay for a phone that I cannot use, if this is not sorted out by the weekend I will take this further, I will not stop until this phone is replaced and including all the inconvenience cause to me, to avoid any more complaints sort this thing out asap. <br>