1 reviews | Active since Jun 2011
Very bad customer service
<p>On the 23rd of march 2017 i paid the amount due on my vodacom cell phone contract (I ********** -7) and after payment i called the customer cervice requesting them to reconnect my line and they told me that they have initiated resumed billing on my account and it will take 48 working hours then on thursday the 27th i then called to find out why my line is not connected yet since the 48hrs has passed and they told me it will be connected during the course of thursday which never happen i then called them again on friday and the cunsultant told me that the previous cunsultant who helped me on the 23rd of march didnt do the reconnecting procedure correctly thats why the line is still not connected and she will redo the connection and i should wait for another 48 working hours which takes another 5 days. And in the meantime i am buying airtime everyday which is costing me a lot of money because of the incompetence of vodacom consultant </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
