Very bad customer service!

<p>I have taken out a contract for a mobile phone with Vodacom service provider online and the application was approved and confirmation sent to me. A day later a consultant called me for confirmation and to verify a few of my details and assured me that the devise ordered will be delivered the following day. Upon receiving the devise I was advised to call customer care service to register the sim card and was advised again by a consultant that the sim card will be activated within 48 hours.</p> <p> </p> <p>As I have not received any correspondence from then after three days I contacted them to inquire, then a consultant just told me that an error was made from their system that I do not qualify for the package offered due to my low portfolio score therefore the contract will be cancelled and a collection will be arranged for the devise. I had then asked her what can i be offered instead as I really need a mobile phone and she said to me I don’t qualify for anything and I should just give her a collection address and a date. I felt that was ********* and misleading that an error can occur and only when I contact them it’s when it was picked up, I’m to date waiting to hear from them as to how the matter is going to be resolved and all I got was a response of not more that five lines that they had a “SYSTEM ERROR” and no apology. So my question is as a consumer and a loyal Vodacom user for as long as I can remember what are my rights in the matter.....</p> <p> </p> <p> </p>