VERY BAD CUSTOMER SERVICE!!!

This is a follow up on a previous complaint.I received a call from Vodacom after that and was instructed to take the handset back to Vodacom and tell them to send it to the advance centre.Did that and the consultant told me it needs to go to the local repair centre first.I received an sms a week after handset was handed in that it reached the repair centre and a day after that another one saying its back in the store for collection.Called the repair centre explained everything that was told to me by the person that called me after the complaint was logged and was told that they did software upgrade and cannot send it to the advance centre cause according to their system the handset was only booked in twice. I went to the store to collect the handset ,saw it was the same software that was on the handset before it went for repair .The same problem persist only more problems on top of those one's now.Is there any way that someone can assist as this is really unacceptable.Just think of how many times I've been inconvienienced,lost valuable info ext. through this.I will lay a complaint with the consumer bureau.