Very bad customer experience

Upon being told by Samsung that I need a copy of my contract for them to replace my battery which is out of warranty, however with proof of purchase, they will replace it. I called the Vodashop at ClearWater Mall on 25/08/2015, i was told by a consultant that I need to go to the store where I took the contract out, so off to Nicolway Branch Bryanston, the consultant there told me that actually the ClearWater Mall could have assisted me. Anyway Nicolway branch gave me a copy of a document, I took this to Samsung this morning, day 3 of trying to sort this and I was told this is not the correct document. Upon refusing to leave the Samsung shop to go back to Vodashop i insisted on phoning a store to send the contract, and I was at the Samsung store 30mins and I needed to leave to get back to work. I am terribly disatisfied by this whole experience between Samsung &amp