VERY BAD CUSTOMER CARE Upgrade incorrect processed, Incorrect invoiced.

<p>Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7 plus Tab3 lite, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services are suspended for not paying the device. </p> <p> On 26 January 2017 I upgraded 4 of my contracts with Vodacom. One of the upgrades, (advised by Sameera from the Vodacom online upgrade department) is the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services are suspended for not paying the device. I've contact Vodacom accounts, online upgrades, customer services, Activation, customer care, and, and, and . . . . . With no success, every time I've been transferred to various departments, staying on the line for hours. I phoned for 3 days, every day to solve this issue. Eventually I was told that I will be credited for R1587.46</p> <p>This is not correct as I cannot pay the Vat amount and Top Dog Educational. How can someone pay vat without purchasing anything?</p> <p>Invoice number: K ********** </p> <p>Account number: I ********** -5</p> <p>Invoice date: 31/01/2017</p> <p>Call log Reference Nrs: EC-OBL-3vzmcy and 1# ********** 2 68168</p> <p>The amount on Invoice is R1809.70 (where R222.24 is for VAT)</p> <p>I was promised by the accounts department that they will call me back on Friday 17 February 2017 to fix this error on my account. That never happened.</p> <p>I received my Vodacom statement for February 2017 and the credit hasn't been added. I will not be able to Pay the extra R1809.70. If Vodacom going to take that amount with my debit order payments I will be forced to reject the debit order and cancel it.</p> <p>The following is some of the people at Vodacom I spoke to (with no positive feedback):</p> <p>Sameera - OnlineUpgrades</p> <p>Nicolene - Online upgrades</p> <p>Zandila</p> <p>Shanna</p> <p>After much frustration and many hours on the phone with Vodacom I went to a Vodacom store nearby. Even they had problems to get response from Vodacom. Eventually the lady at the store logged a second call on my behalf, the next day she received a reference from Vodacom and forwarded it to me via email. Still no feedback to me and neither has my account be credited or updated as they advised me and lady at the store.</p> <p>When you need to upgrade, or get a new contract there is no problem and you get immediate response from Vodacom. But when you have a problem or query or mistake on your account Vodacom is useless. Their staff is not trained and do not know who does what in that place.</p> <p>I've been with Vodacom for many years now, I have 6 contracts with Vodacom and if this is how they treat customers I will change to another service provider.</p>