Very bad customer care.

Very dissapointed in the service I received from Vodacom today. I ordered for an upgrade on 16 July 2025, to my surprise I did not receive any further communication about the delivery etc. I decided to make a follow up today, 30 July 2025, only to be informed that my order was canceled be cause the sales consultant did not load the order within 24 hours so the system automatically canceled. Mind you, I have been a client of Vodacom for over 10 years. I was then told to go into a store and do the upgrade there. Really??? This is so dissapointing. I guess it is time to look out for another service provider.