vP
veena P
1 reviews | Active since Jun 2015
11 Sept 2024, 10:06
Very bad customer care
I have written numerous reviews on Hello Peter and each time I get a different response. I am suppose to receive a refund from Vodacom but instead I have received a statement with a ridiculous amount. I am unable to call the call centre as my number has been blocked. Thus is indicative of the amount of times I called to resolve my issue.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Sept 2024, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2024, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
vP
veena P's updateReviewer Update
12 Sept 2024, 17:07Still waiting for a response. This is unacceptable. Seems like drastic action needs to be taken
vP
veena P's update12 Sept 2024, 17:07
Reviewer Update
Still waiting for a response. This is unacceptable. Seems like drastic action needs to be taken