Very bad customer care

<p>Vodacom owes me just over R1000 and I spoke to Phumzile Mpofu two weeks ago. She requested that I send her an email with proof of payment which I did and I have not heard back from them. I am now trying to get of Phumzile again but the one department puts me through to the other deparment and no one can help me. All the managers I request to talk to do not know Phumzile or the deparment and no one can get someone to call me. I phoned 3 times today and the phone has been 1) put down in my ear by legal 2) on hold for about 10 minutes and then when they are going to put me through again, they put me through to the Vodacom service servey?? 3)phone died. It is amazing that a company like Vodacom do no have a global list where they can get detail or see the names of people and where you can get help. I was on the phone for more than 1 hour and I have spoken to about 10 people. Why is there not a note on my name of the last interaction and how far that is?? Why do the call centre agents not know where to put direct clients and why can manager not make a plan and try to assist unhappy clients. I cannot believe their service is SOOOOO bad. The one time I spoke to the correct call centre, he was busy checking for me and the next think I know he puts me through to legal. Legal then askes me security questions AGAIN but then because I do not know what type of contract I am on or my contract number, he didnt want to help me and couldnt make a plan for me. In all the years I have been with vodacom I have never had my account number and never knew the plan I am on and it has NEVER been a problem. Now today, the manager at legal (brendon somebody) can hear that I am unhappy and because I do not have the account number/plan I am on cannot make a plan for me and puts the phone down in my ear after I spesifcially explained to him that only got asked a few times in the past those questions and the fact that I do not know never counted against me. Shocking service. I also want to log a complain against all the people I spoke to today but seems that the reason Vodacom call centre agents are so useless is becuase that are not held accountable. They can put the phone down / be difficult/ not client centric and becuase no one can trace them, they get away with it. </p>