SK
SIFISO K

1 reviews | Active since Sept 2025

09 Sept 2025, 18:19

Very bad company, very poor network, very poor service, very good at *********** people's money

I still believe that they are *********** people's money

This is my second complaint I got a call from Ashley who tried to explain why are they deducting my money from my account even after I cancelled the contract and I paid the cancellation fee, even worse the sim card was disconnected for the whole month but this month they deducted R1029 where else I was paying for the data each and every month while the network was poor

I was expecting to get a call from someone who will understand my concern and resolve the issue but Ashley was finding out information from someone as he had to call me back again after our conversation

He manage to find that I was over changed and they will refund me R500... What happened to the rest?

Vodacom gave me a very poor service just like their network and they truly don't care about my concern and struggle

0
Replies (1)
Vodacom
Vodacom's reply10 Sept 2025, 11:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team