very bad call centre agents
<p>Vodacom call centre agents are the worst. On Friday I called to add 400 credit as I have soft lock on my phone. This lady Motsumi said no I can only add 50.00 I continuously tell her I've done it before with no luck.I had no choice but to agree to such. I then called later requesting credit this guy says no I have to email a letter with companies letter head.I question your SOP , he transferred me to someone that topped up after being transferred 5 times</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Nelisiwe,
Your query has been resolved and I hope I improved your Vodacom experience.
Regards,
Cassandra
Best regards,
Dear Nelisiwe,
Your query has been resolved and I hope I improved your Vodacom experience.
Regards,
Cassandra
Best regards,