1 reviews | Active since Feb 2015
very bad bad bad service
I took out a contract at vodacom paarl mall I've waited almost week before they got stock I went to pick up the phone and finalise all administration the staff member told me they don't have simcards now I must come back tomorrow I went back the next day I got the simcards I've waited 1 week and a half for vodacom to activate my account and then I wait 3days before they did a sim swop they didn't activate my identity caller so I had to go back again for them to activate it everything went good then they phone me to ask when am I gonna pay I indicate the 15th of each month then they send me a sms I must indicate when I'm gonna pay I went to the shop to fill in paperwork for them to activate a debit order it's 2 weeks later no debit order has been captured I still get sms I must arrange my payments I phone to the shop the staff member tell me I must come in again and fill in papers I say no I'm not going to because they waste my time I ask him to check on the system what does it say and then he must phone me back and yet no reply vodacom paarl mall has the most disgusting customer care service if I could I would've canceled my account but after this contract with vodacom
Thank you for taking the time to raise your complaint with our team.
As discussed we have addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Thank you for taking the time to raise your complaint with our team.
As discussed we have addressed this issue.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
