Very Bad Attitude

Noorjaan was no help at all<br> <br> She could not answer any of my questions because she was not listening to me at all, I had previously called and the person that helped me told me to go to *111# to purchase BIS, option 2 and option 2 again - which is exactly what we had done - when I called the next day Noorjaan tells me that we had made a mistake by purchasing Data instead of BIS - I had then asked her to please tell me how to purchase BIS and she did it on her phone with me and she said its option 2 and option 2 - she is very *********** and has no idea about customer care, she still cannot tell me why the BIS cannot be activated when we did exactly what Vodacom had told us to do. I don't think its fair on me to purchase BIS whilst im still on contract.