Very bad and unprofessional service from Vodacom SA

Vodacom contacted me in July to sell a insurance package to me. I advised the agent that she can send me the documents and if I am satisfied I will email it back to her for approval. Never did I responded or confirmed that I accepted this deal. The beginning of August I received a call from Vodacom's collections department to advising me that my account is in arrears. I called the call center spoke to the agent telling her my whole story and she transferred me to the insurance department, this agent informed me that she canceled the policy and I need to call the call center to log and dispute which is did om the 15th of August my ref: ***, i waited more than a month and nobody from Vodacom contacted me back. On the 9th of September I conracted them again to asked then how long still will the investigation take. The agent advised the the 1st dispute was not done correctly and she will log another one with ref: ***. Today I received another call from the collections department to inform me that my account is now R1400 +-) in arrears. I am on a package which cost me R699. 00 per month and my last payment was end of September. I called vodacom again today to find out how far the investigation is, and once again the agent advised the the dispute was done incorrectly so I asked if I can speak to someone in a manager position because it looks like that no one at vodacom knows what they doing. The agent suggested that I speak so someone in the Insurance department, because my insurance with vodacom is not canceled as yet. The agent at the insurance side advised that the managers log off at 5h (i called vodacom just after 5pm) she put me on hold ans at 6h my call was disconnected without informing me that that department closes at 6pm.

I have endless problems with Vodacom since 2017 with my contract and I am a customer / client since 2006. You can't go to a walkin Vodacom they keep on referring you to the call center which in this case is not doing their job right.