very bad and unfair treatment by vodacom

I have been a very good and honest customer of vodacom since 2006.

I'm very disappointed with the service I got from vodacom since the year 2017 whereby my contract was renewed without my consent. I tried many times to get the matter resolved but It was not.

I asked for the calls recorded that effected that renewal and they promised to send me the recordings until today I have not received any.

I continued to pay for that contract while I was not using that number and the phone was dead until it ended in 2019.

In 2019 I did an upgrade for a mecer labtop. I returned that laptop on next day. It was agreed that the contract for that mecer laptop will be cancelled. They promised to cancel but up to today they did not and I'm still paying for the that mecer laptop that I returned.

I made several calls in trying to solve the matter and all the consultants that answered my calls agreed with me and promised to resolve my problem.

In all the calls that I made I was given ref number and after 2 days I would get msgs saying my query was resolved. When I call to ask how was query resolved, they always give me a new ref number saying they couldn't see on the system how it was resolved and say they are logging another query.

This happened many times. Even when I go to the vodacom outlet, I get the same story of logging a query. I'm confused and don't know what to do.

I had financial problems due to this issue to a point where I opted to reverse 1 of the payment to vodacom because I have been overcharged and couldn't get any help from vodacom.

As of today, my account with vodacom is suspended. Please help