JB
Joyce B

1 reviews | Active since Nov 2013

31 May 2017, 11:42

VERY BAD AND UNACCEPTABLE

<p>I cancelled a contract with Vodacom 4 times before it was cancelled. I had to pay the contract unnecessary for 3 months - this is typically Vodacom. I cancelled the contract in person the first time and twice via telephone thereafter. Every time I was told that there is no record of cancellation. I lost R1500.00. THEY DO NOT CARE - THEY DO NOT WANT TO LISTEN. THEY ARE USELESS!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2017, 13:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team