KP
Kathleen P

1 reviews | Active since Oct 2018

04 Oct 2018, 18:10

Very Bad and services

Hi please can you help whit very bad services from vodacon shop in Horison. Upgrade 2 months back and still dont have a foon. Foon hade something that did not work. They sent the foon in and came back ficks. Now the foon is not new and they revies to give me a new foon or cansel my contact. PLEASE HELP. Vodacom online cant help the store must exchange the foon. Very bad experience whit Horison vodacom store and management ( Daneil).

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2018, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2018, 14:10
Official

Dear Kathleen,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We have responded to you via email as there is no contact number listed for your query.

Regards,

Vodacom Consumer Website Team