Very bad and disappointing service from the cancelation department

I am very disappointed with the service I am receiving from Vodacom cancelation department consultants. They are *********** and very rude, one would conclude they have been trained to lie. The **** and rudest of them all is a guy named Sphiwe whom I spoke to on Thursday regarding canceling my contract and he promised to call me with feedback on Friday and he never called. I called 5times asking to be transferred to him but I was told they have emailed him and he will call me back but he hasn't till now (Tuesday) and when I checked my bill it had not been changed. I also called yesterday and requested to speak to the cancelation manager /supervisor since none of the consultants is willing to help (spoke to more than 5people regarding this matter but still not solved), and I was told he will call me back but to my shock, he also did not call until now. My debit is about to go through this week and they are all telling me stories, sending me from pillar to post.

I will never take up a contract with Vodacom and will not advise anyone to because when it ends they don't help you get it cancelled, they want to force it to continue. After giving a cancelation notice on the 2nd of June, they still say it is not activated today (22 June). I will move to another network with my whole family. I can not be paying so much for such incompetency.