very BAD aftersale service

5 weeks to get a problem solved

I got my daughter a tcl move watch.From the first time it did not work.We took it to a store and they say it was a faulty product.We had it exchanged , did a sim swop .Still it is not working properly.The watch can make call but cant receive calls. when we put a other sim card in it ****ions perfectly.I have made numerous call to the call centre, have been promised that they will phone back , I requested a number and sim change and I am still sitting with a watch that is not functioning correctly.this is now in it 5 week