VERY BAD AFTER SALES SERVICE

After upgrading my E-SIM for my Apple Watch was disconnected. But they are still changing me for the service. I just cannot understand WHY they cancelled a service which I am using when I asked them to keep everything as is???? When upgrading please make sure they do not cancel your E-SIM service. It is a absolute nightmare to have it connected again and they still have the nerve to charge you for the service and ask you to give them a rating.