Very bad ADMIN from Vodacom.
Im making this in bullet points and hopefully you will understand.
1) In Jan 2018. You incorrectly billed me for a phone. 2) March 2018. I managed to get a response to say my account will be credited. 3) June 2018 my account was paid out. 4) End of June 2018 No debit orders went off 5) Aug / Sept 2018 I called Vodacom to ask why my account is not being debited they said my account has been credited with R4200. 6) I get a sms saying im R3000 in areas. 7) I called again to log a dispute with my 3 months bank statements. 8) What a surprise Vodacom doesn't reply.
How come if Vodacom Customer care makes a fault We have to pay the price? Please remove this R3000 areas from my account and re instate my Debit order so i can pay for my contracts.
I will not be held responsible for *********** service.
Thank you
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query was addressed by the relevant team and we can now consider this matter closed.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query was addressed by the relevant team and we can now consider this matter closed.
Regards
Vodacom Consumer Website Team