VERY BAD ACCOUNTS DEPARTMENT SERVICE

This is the second time I experience very very bad service from Vodacom. I was refunded on the 7th of October an amount of R682.46. On my statement this R682.46 reflecting as a debit and not a credit. I have phone accounts explaining to them the issue - twice a dispute was logged without any feedback or solution. Again when I draw my statement now I found that the R682.46 still appears as a DEBIT on my account and not a CREDIT. No one could explain to me why this amount is a debit amount if a refund was paid to me on the7th of October 2025.