Very bad

Good day I purchased a contract cellphone 2 for 1 special at the store. I had use of the cellphone less than 3 weeks when I realised the charge unit is not charging the cellphone. Went in to book the phone wrong information handed in and now 30 November I still have no clue as to my phone progress. Calls and emails I have to follow up .The service is pathetic from store in constantia mall Cape town voda4u store. Service to me as client makes you feel you did wrong not sure . Really upset and still cannot get joy.Have request to get franchise owner details manager refuses to forward it to me. Been a client of vodacom over15 years really sad at events unfolding. Still no answer where exactly my phone is. Requested from manager to hand me another new phone as clearly this phone was problems from get go. The other phone is working 110% correct. Just something is not correct with their customers relation. Hope this is warning to other public