Very Bad!!

<p>I went to pay my account by Vodacom Chatz store. Then the lady deducted R6000 instead of R600. That happend last week and immediately we went back to them when we saw on the proof of purchase on a SMS. Oh sorry they can't do anything. We have to wait until Vodacom can see the money. Then Thursday the money is still not showing by Vodacom by Friday oh sorry but no money is reflecting on your account in order to referse it. I am sorry but I am sitting with the proof of payment so they could have reversed it on Wednesday already when I made the payment but the manager can't do anything for me. Everytime we have to call after them to get the money back. </p> <p>Friday we call the Vodacom 111 and they told us it is reflecting on our account but the store where we made the payment need to sort it out.</p> <p>Now today, Monday, they apperently reversed the full amount on the Vodacom account so now it shows that we are in arrears. After they told us they could deducted the right amount and just reversed the amount that they took too much.</p> <p>Now all of a sudden they are going to look into it. </p> <p>I mean really this is a big mistake and there should be things in place that such a mistake can be taken care of immediately.</p> <p>Who do you think is going to pay for my groceries etc until I get my money back. </p> <p>In any case I learned my lesson, I won't pay an account by a Vodacom store anymore but rather directly at Nedbank.</p>