KW
Kalsey W

1 reviews | Active since Mar 2014

19 Jan 2017, 10:05

Very Annoyed - NO ONE WANTS TO ASSSIST

<p>I did an upgrade last week with Vodacom via a telephonic call and when i spoke to the guy he assured me that the phone I ordered had a front and back camera and both have a flash, i even asked more than once if his sure the phone has a front camera in the front cause this is what i wanted and he said yes.</p> <p> </p> <p>Yesterday i eventually received the phone and whilst going through it saw it in fact does have a front flash.</p> <p> </p> <p>This morning i tried calling Vodacom after sales department 4 times! I EXPLAINED MY STORY 4 TIMES TO 4 DIFFERENT PEOPLE. THE 1ST PERSON MADE ME HOLD 10 MINS, THE NEXT MADE ME HOLD 40 MINTUES I THEN ENDED THE CALL CAUSE THIS IS ABSOLUTLEY UNACCEPTABLE, THE NEXT 15 MINUTES THE NEXT 5 MINUTES BEFORE MY CALL WAS CUT!!!!!</p> <p> </p> <p>I DO NOT WANT THIS PHONE, I WANT A PHONE I REQUESTED TO HAVE, WHAT THE HELL TYPE OF SERVICE IS THIS!!!!! CUTTING MY CALLS OR JUST NOT COMING BACK TO ME!!!!!</p> <p> </p> <p>I AM HAVE A CUSTOMER OF VODACOMS FOR THE LONGEST TIME AND HAVE NEVER HAD A PROBLEM, IF THIS IS WHAT SERVICE IS NOW THEN I RATHER MOVE!</p> <p> </p> <p>WHAT THE HELL!</p>

0
Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team