1 reviews | Active since Mar 2014
Very Annoyed - NO ONE WANTS TO ASSSIST
<p>I did an upgrade last week with Vodacom via a telephonic call and when i spoke to the guy he assured me that the phone I ordered had a front and back camera and both have a flash, i even asked more than once if his sure the phone has a front camera in the front cause this is what i wanted and he said yes.</p> <p> </p> <p>Yesterday i eventually received the phone and whilst going through it saw it in fact does have a front flash.</p> <p> </p> <p>This morning i tried calling Vodacom after sales department 4 times! I EXPLAINED MY STORY 4 TIMES TO 4 DIFFERENT PEOPLE. THE 1ST PERSON MADE ME HOLD 10 MINS, THE NEXT MADE ME HOLD 40 MINTUES I THEN ENDED THE CALL CAUSE THIS IS ABSOLUTLEY UNACCEPTABLE, THE NEXT 15 MINUTES THE NEXT 5 MINUTES BEFORE MY CALL WAS CUT!!!!!</p> <p> </p> <p>I DO NOT WANT THIS PHONE, I WANT A PHONE I REQUESTED TO HAVE, WHAT THE HELL TYPE OF SERVICE IS THIS!!!!! CUTTING MY CALLS OR JUST NOT COMING BACK TO ME!!!!!</p> <p> </p> <p>I AM HAVE A CUSTOMER OF VODACOMS FOR THE LONGEST TIME AND HAVE NEVER HAD A PROBLEM, IF THIS IS WHAT SERVICE IS NOW THEN I RATHER MOVE!</p> <p> </p> <p>WHAT THE HELL!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
