Very annoyed dissatisfied customer

Good evening It is with regrets to log this complaint on hellopeter that i was foned by a telle sales lady from Durban to offer me the deal to get airtime worth R230 pm for a reduced rate of around R164 or more pm . She did not explain that i will loose my insurance and the upgrade that was due in November or early this yr instead she said to me that nothing will change and also the monthly payments on my 2gig data extra I pay for every month has fallen away therefore I'm only getting 100megs per month which frustrates me to the core cos I have to send out emails and quotes daily then I'm out of data .due to this funny new contract that she practically for ed me on to and I asked if this going to effect my excisting package becoz I'm paying for the hand set and airtime with data over R1100 pm she then said I will see the difference also my insurance and the upgrade that I had fell away , now that I need to have my screen to be replaced whereby now i believe that i don't have insurance due to the upgrade that I took and thought that I still have insurance on my fone . I've been foning Vodacom cancellation dept for how long to cancel this package but been given the run around and not being helped at all and that I use to be or currently on a M2 contract. So why should I been charged for a hand set that's already 2yrs old and payed for ,for the period of 4 yrs this is utter **** .I have been a loyal customer to the Vodacom service provider and I really think I'm been ********** whereby I'm still paying over R1100 pm If you take R164/169 pm +r199 pm for my rooter data +vat That doesn't make up R1100 pm there for I would like a manager to call me urgent to explain this **** to me at the earliest convenience I'm really not impressed with the deal or the service I get . Thank you very much Mr Flusk Director of conveyor splicing ***