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Elrisha T

1 reviews | Active since Apr 2019

25 Apr 2019, 09:27

Very Angry Vodacom Customer

Would I recommend Vodacom to anybody I WILL MOST CERTAINLY NOT !

My story is as follows :

Last Year 2018 in April my 2 year contract ended with Vodacom I had 2 contracts with vodacom 1.) Contract was for the Vodacom Tablet 2.) Was for a simcard to only receive 1 GIG a month one of the vodacom consultants called me regarding this , and i said to the gentleman I would like to go on with the contract ( to only receive 1 gig per month ) as I told him I do not want to Upgrade seeing as my devices was still in Good Condition .

At the End of the month Vodacom deducted R300.00 extra from my account I called the Customer Care number and spoke with a Gentleman regarding my problem And he said that the R300.00 was for my upgrades , I told him that how can they upgrade me When I haven't received a new device or increased my data

I have a document that Vodacom send to me stating that they will reverse my upgrades and also refund me my R300.00 back I told them to please cancel all my contracts with vodacom

But again at the end of the month money was deducted from my account , still no refund or anything

I spoke with numerous people to please assist me But Nothing was done about my situation

Then After calling vodacom so many times Vodacom said I must contact Buy Mondo seeing as they handle the rewards program I called Buy Mondo Numerous times and have spoken with 3 Ladies who said they would help solve my problem I have also sent Buy mondo an email stating the 3 Ladys I have spoken to Still Nothing was done about my situation

I was really fed up about this situation that I stopped the Debit order against Vodacom After That Vodacom Cut me off Completely So I couldn't use any of their services , But vodacom still managed to Charge me an amount every month Vodacom is threatening to hand me over to the attorneys If I dont pay the outstanding amount

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Replies (2)
Vodacom
Vodacom's reply25 Apr 2019, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team    
Vodacom
Vodacom's reply29 Apr 2019, 10:42
Official
Dear Elrisha, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)