PA
Peter A
1 reviews | Active since Jun 2019
19 Jun 2019, 22:02
Very ANGRY CUSTOMER
I went to the Vodacom store to cancel or end my contract by end of my 24 months. The salesman asked me what's the reason then I told that I could get a better deal elsewhere. Then salesman told he could better the deal by giving me 20Gig anytime data and 20Gig Nightserve for the same amount ( R199 ) that was end of February 2019. Now End of April 2019 they are telling me I owe them due to price increase then I refused cause I signed an upgrade contract for 24 months. I am paying my account as we discussed in the Vodacomstore.... I REALLY NEED YOUR HELP PLEASE
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Replies (2)
Vodacom's replyOfficial
20 Jun 2019, 07:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jun 2019, 09:45 Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 09:45
Official
Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,