VERY ANGRY CLIENT

I just checked my credit rating and it showed me that I have missed premiums for Vodacom since August last year and has decreased my credit score tremendously. I am very upset right now as I had a contract with Vodacom which I have been trying to cancel since last year June 2021.

See below:

Called Vodacom on 22/7/2021 at 3pm wanting to cancel my contract on *** Called Vodacom on 10/8/2022 at 2pm spoke to Precious and she said the contract was cancelled Ref:*** Called Vodacom on 5/10/2021 at 12.30pm spoke to Zakitha to cancel the contract Ref *** Called Vodacom on 13/12/2021 12.19pm spoke to Ayanda to remove arrears REF *** and ***

I am furious right now because it looks like this has not been sorted, I will be taking this further as I cannot understand why this contract has not been cancelled.

I need this matter to be escalated and resolved by today and I will be taking this to the ombudsman. I want my credit bureau to be updated.