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Trevor T
1 reviews | Active since Jun 2022
02 Jun 2022, 16:45
Very angry
Vodacom line fiber client services is ridiculously horrible and useless OMG 😡😤
Helpful (0)
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Replies (2)TT
Trevor T's updateReviewer Update
02 Jun 2022, 17:07Vodacom installed fiber at our place in Southgate Durban in a complex called Bishopsgate. Fiber was installed in February 2022 and I called vodacom and asked them to relocate my fiber to a unit in the complex. It’s been 5 days and each time I call *** I get pathetic agents who know **** about there job. I asked to speak to a manager they tell me I can. Today we spoke to Siphokazi Calu an agent who also knew nothing about our profile and I asked her to get a manager to call me and we still wait for a call from Chesylan Holmes. I will take this up if no one calls us and help us relocate our fiber
TT
Trevor T's update02 Jun 2022, 17:07
Reviewer Update
Vodacom installed fiber at our place in Southgate Durban in a complex called Bishopsgate. Fiber was installed in February 2022 and I called vodacom and asked them to relocate my fiber to a unit in the complex. It’s been 5 days and each time I call *** I get pathetic agents who know **** about there job. I asked to speak to a manager they tell me I can. Today we spoke to Siphokazi Calu an agent who also knew nothing about our profile and I asked her to get a manager to call me and we still wait for a call from Chesylan Holmes. I will take this up if no one calls us and help us relocate our fiber
Vodacom's replyOfficial
03 Jun 2022, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team